Organizations understand this and are investing in technologies such as Artificial Intelligence (AI), Machine Learning (ML), chatbots, self-service portals, data analytics, and predictive analytics to streamline customer interactions across multiple touchpoints.
The global economy's growth and viability heavily depend on digital identity, with biometric technology leading the way in digital security solutions.
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The other side of technological advancements is the high rate at which cyber crimes, virtual threats, online vulnerability, and lack of privacy are sprouting out at the rate of knots. It is critical that this ever-growing issue of cyber security be addressed at the earliest before the very things that help us advance technologically, might end up self-destructing.
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